Terms and conditions | superlightcentre

TERMS AND CONDTIONS OF TRADING

PRODUCT AVAILABILITY

Item out of stock

From time to time we sell out of particular items. Usually they are only temporarily out of stock, so we list them but with a note that they are available on back order with an expected delivery time of 14 days. If the expected delivery time is greater than 14 days then we state this on the item’s description.

Please contact us and we’ll give you the latest status on availability.

Item not listed on the website

As a specialist in retro and classic bikes and gear, we don’t stock all of the products from all of the brands listed on the website. We would be happy to help you get any item from one of the brands we stock. Please contact us , we may be able to make a special order.

Despatch and Delivery

We endeavour to despatch all items on the day of order (before 3.30 pm excluding weekends and bank holidays). We hold good stocks of our best selling items, however some styles and colour variations are temporarily out of stock and others are especially ordered in from the manufacturer as required.

Out of stock and special order items are labelled on the website. If an item cannot be shipped within our standard service levels then we will contact you immediately.

PAYMENT OPTIONS

We accept the following forms of payment for online sales.

VISA credit and debit
Mastercard
Maestro

For your security all card payments are processed by Barclaycard, a specialist payments provider who are PCI compliant and recommended by the major banks. You may be asked for 3D secure authorisation if your issuing bank offers it.

In some instances we will ask for photographic identification to accompany a purchase. This is if we cannot do the necessary fraud checks with the information provided. Please understand this is to protect you from fraudulent transactions and any information is provided in strict confidence.

All payments are processed in GBP, any orders placed in other currencies are charged in GBP with an exchange rate calculated by your issuing bank. If you are ordering from outside the UK you may be liable for additional international bank fees, if in doubt check with your issuing bank.

SIZING & PRODUCT CARE

Sizing

Each garment has its own sizing guide. There is no empirical definition of Small, Medium, Large etc and metric and imperial measurements are for specific parts of the garment only. For example a 42” jacket measures around the chest but not the length of the body or arms. Helmet sizing is absolutely critical. We publish the manufacturers’ size guides. These do not account for shell shape. Some are round, some oval, some sit high, some are low profile.

We are happy to exchange an item if the wrong size is ordered but require that the customer pays for return carriage charges.

With all this in mind we recommend visiting our shop to try any item on.

Product Care

Products come with care instructions on either packaged documentation or an attached label. They are also often available on the manufacturers’ website.

Please read the care instructions before cleaning or making repairs. Technical materials are used in all of the products we supply. Failure to follow the care instructions may invalidate the warranty. For example a Teflon treated garment will lose the water proofing coating if washed at a high temperature.

DELIVERY

Out of stock and special order items are labelled on the website. If an item cannot be shipped within our standard service levels then we will contact you immediately.

UK Delivery

Within the UK we ship via Royal Mail 48 Tracked and Low Cost Parcels Tracked (48 hour). We will send tracking numbers by email or SMS text automatically. If you have any questions about the timing of your delivery once it has been dispatched, please contact us.

Each item listed on our website has its own carriage fee. Please use the Shipping Calculator on the Checkout page to work out shipping fees for UK delivery.

European Delivery

Within the EU we use a variety of carriers. Each item listed on our website has its own carriage fee. Please use the Shipping Calculator on the Checkout page to work out shipping fees.

Please use the Order Notes field on the Checkout page to give specific delivery instructions.

Rest of the World Delivery

For deliveries to the rest of the World, we use a variety of carriers. Each item listed on our website has its own carriage fee. Please use the Shipping Calculator on the Checkout page to work out shipping fees.

Please use the Order Notes field on the Checkout page to give specific delivery instructions.

ORDER ISSUES – RETURNS & REFUNDS

Items missing from a delivery

The order could have been despatched in separate parcels. The delivery note in the parcel you received will state whether there are multiple parcels in the consignment. The other parcel(s) could be delivered separately.

If an item is still missing, please contact us with the details of the missing item within 48 hours of receipt of the order. We will resolve this issue for you as quickly as possible.

No delivery made

If a delivery does not arrive as expected, please contact us with the details of the missing item within 48 hours of receipt of the order. We will resolve this issue as quickly as possible.

Faulty or incorrect item(s)

Goods that are received with defects

If an item is damaged, defective or incorrect upon first inspection, please contact us. within 48 hours of receipt.

Please include:

The order reference number

The name of the item

A description of the defect (we may ask for a photo of the defect)

Details of the item expected

We will resolve this issue for you as quickly as possible. We may replace, repair or refund as mutually agreed.

Items that fail within the warranty period

All items supplied by Chas Mann Motorcycles Ltd. are from manufacturer authorised channels and are covered by the manufacturers’ warranty. If an item has failed prematurely please contact us.

Please include:

The order reference number

The name of the item

A description of the defect (we may ask for a photo of the defect)

We will resolve this issue for you as quickly as possible. We may replace, repair or refund as mutually agreed. Some items need to be returned to the manufacturer or importer for inspection and possible repair, before a credit can be issued. Please return the item to us via a recorded delivery service.

Items that are incorrect or not as described

Items that are not as ordered can be returned for replacement or credit. Please contact us to arrange return.

Return carriage costs for faulty or incorrect items

Items deemed to have been supplied by Chas Mann Motorcycles Ltd. in a damaged or defective condition or the damage or defect has occurred as a result of the courier’s mishandling or the items are incorrect or not as described, the return carriage costs will be paid by Chas Mann Motorcycles Ltd.

If an item has failed within its period of warranty and according to the Consumer Rights Act of 2015, please return the items to us carriage paid. Chas Mann Motorcycles will pay the cost of delivering a replacement if applicable.

Time to repair, replace or refund an item covered under warranty

The time taken to assess the nature of the problem will vary according to the product and preferred solution. Upon receipt of notification of the fault we will provide an estimate of the turnaround time.

Order amendment

Order details (address details, email address, product details etc) can be changed up till the point of despatch. Please contact us. The quickest way to do this is by telephone during our normal working hours or by email out of hours.

Please provide the order number so we can act quickly.

Amendments cannot be made to orders that have left Chas Mann Motorcycles premises.

UK & International Returns Policy

If the item is unwanted, ordered incorrectly, faulty or incorrect: Please return the item by a means of your choice (we strongly recommend a tracked service). We will refund the cost of carriage* to you only if the item is faulty or incorrect/not as described.

If the item is to be exchanged for a different size, carriage is free for the first exchange but will be charged for further exchanges.

*Up to a total of £4.90 for items costing under £100 and £9 for items costing over £100 (proof of cost required)

Returns Conditions

Returning Items: -

Returns are accepted up to 28 calendar days after receipt of goods unless covered by warranty conditions.

Returned items must be accompanied by date of purchase, order reference number, customer name and contact details.

Returned items must be unused & supplied with their original packaging.

Customised items e.g. special order Davida helmets cannot be returned unless under warranty conditions.

Items must be returned with relevant promotional/free gifts.

Electrical/electronic items must be returned in unopened packaging unless covered by warranty conditions.

International customers must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document you are also required to submit (CN22 and/ or CN23) AND on the outside of the packaging. IT IS NOT SUFFICIENT TO SEND THE ITEMS TO 'CHAS MANN MOTORCYCLES' - Customs will need proper supporting documents to justify not charging taxes upon the goods re-entering the UK. Failure to do this will result in unnecessary import taxes and VAT charges. We will refuse the parcel and return it to you by the carrier or we will pay the carrier on your behalf, which will be deducted from the refund amount.

Please DO NOT ship back by Fedex, this attracts extra customs charges, even as a return. The parcel will be returned to you.

On receipt of returned items:

A restocking fee of 20% will apply to items that are returned for refund because they are unwanted that are not faulty and are as described.

Refunds are processed or exchanges despatched* within 2 working days of receiving the returned items. * Unless the replacement is not in stock.

REFUND - The funds will be returned via the original payment method. This may take up to 5 working days to appear as cleared funds depending on the payment method used.

THE COMPANY

Superlight Centre is a trading name of Chas Mann Motorcycles LimitedChas Mann Motorcycles Ltd.
Company Registration No. 9163052 VAT Registration No. 193100731